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Offshore Outsourcing of Services in South America: Exploring Partnership Model from Providers’ Perspective
Keywords: Offshore; Outsourcing; Providers; Relationship; South America
Abstract: Existing literature on offshore outsourcing has primarily focused on client objectives and needs, paying less attention to the provider’s perspective. Very little is known about the goals and strategies of providers in their relationship with clients. Based on surveys and interviews with the firms involved in nearshoring in South America, this paper identifies three different levels of partnership from providers’ perspective by examining their strategic goals and objectives in advancing the relationship with clients: Engagement, Enhancement, and Integration. Key features of the relationship at each different stage is explained along with implications.