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Eastern Academy of Management International 2019 Conference

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Increasing compulsory citizenship behavior and workload: does impression management matter?

Fang Liu
Guangzhou University  |  China

Irene Hau-Siu Chow
Department of Management, Hang Seng University of Hong Kong.  |  China

Yuanyuan Gong
Okayama University  |  Japan

Keywords: impression management; ingratiation; exemplification; compulsory citizenship behavior; workload

Abstract: The present study focuses on the dark side of IM, and proposes that IM tactics (ingratiation, exemplification, and their interaction) positively affect workload through the mechanism of compulsory citizenship behavior. We tested our hypotheses with data from 298 employees in China. Results revealed that ingratiation, exemplification, and their interaction, are positively related to workload, and compulsory citizenship behavior plays a mediating role in all of these relationships. We discussed the theoretical and practical implications of this study.


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