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Increasing compulsory citizenship behavior and workload: does impression management matter?
Keywords: impression management; ingratiation; exemplification; compulsory citizenship behavior; workload
Abstract: The present study focuses on the dark side of IM, and proposes that IM tactics (ingratiation, exemplification, and their interaction) positively affect workload through the mechanism of compulsory citizenship behavior. We tested our hypotheses with data from 298 employees in China. Results revealed that ingratiation, exemplification, and their interaction, are positively related to workload, and compulsory citizenship behavior plays a mediating role in all of these relationships. We discussed the theoretical and practical implications of this study.